SHIPPING
Every order placed on the website usually shipped no later than 2 business days (in most cases) except Sundays and holidays via our courier partners.
DELIVERY
Delivery times begin after shipment normally it arrives within 3 – 5 business days for major cities.
We do not guarantee the exact date of arrival as the time indicated is on best best-effort basis by the delivery partners and it also depends on the availability of the customer.
For the delivery, our delivery partner will contact you at the given contact numbers to confirm your availability.
In case there’s no contact established between the delivery partner and the customer, the order will be returned to the company, if the customer wants to resend the order, shipping will be charged.
ORDER TRACKING
Once the order is shipped the customer will be provided with the tracking number which they can use to track their order.
PRODUCT AVAILABILITY
Only products of stock can be added and controlled in a basket. In case of unavailability of the ordered product due to an error of stock, the customer will be informed as soon as possible. The customer has the choice between a refund or replacement of a product at the same price.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at accounts@proteinnation.com. Please note that returns will need to be sent to the following address: Protein Nation, 283 TT Krishnamachari Road Sri Ram Nagar Alwarpet, Ground Floor Yass Towers, 600018 Chennai TN, India If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at accounts@proteinnation.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@proteinnation.com.
